Refund Policy

Refund Policy

Refund Policy

At Holy Clergy Shop, all products are carefully made to order, with many items custom-made to provide the best fit and quality. Because of this, our return and refund policy differs slightly from standard retail stores.

We are committed to providing a fair, transparent, and straightforward experience for all our customers.

Returns & Cancellations

At Holy Clergy Shop, all products are carefully made to order, with many items custom-made to provide the best fit and quality. Because of this, our return and refund policy differs slightly from standard retail stores.

We are committed to providing a fair, transparent, and straightforward experience for all our customers.

Returns

We offer a 30-day return policy, which means you can request a return within 30 days of receiving your item.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • All tags must remain attached.
  • The item must be returned in its original packaging.
  • A receipt or proof of purchase is required.

To start a return, please contact us at:

Email: support@holyclergyshop.com

If your return is approved, we will provide instructions on how to send your item back.
Please note: Returns sent without prior approval will not be accepted.

Custom & Made-to-Order Items

Custom-made or personalized items are non-returnable under normal circumstances. These items are only eligible for return if:

  • The item is faulty or damaged, or
  • You received the wrong item.

Order Cancellations

You may cancel your order within 3 working days, starting from the day after placing your order.

To cancel your order:

  • You must contact us in writing by email.
  • No reason or cancellation fee is required.

Approved cancellations will be refunded within 30 days.

Refund Conditions

If an order is cancelled but:

  • The item is not returned in its original condition, or
  • Return shipping costs are not covered,

we reserve the right to deduct any recovery or handling costs from your refund.

Refund Processing

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method.
  • Processing time may vary depending on your bank or payment provider.

Please allow the applicable processing time for the refund to appear in your account.

Contact Us

If you have any questions about returns, cancellations, or refunds, please contact us:

Email: support@holyclergyshop.com

Website: https://holyclergyshop.com